Refund Policy

Returns & Refunds Policy

Last updated: 24 April 2025

30-Night Money-Back Guarantee

At SomniBreathe, we want you to sleep easy — and that starts with confidence in your purchase. That’s why we offer a 30-night money-back guarantee. If you're not completely satisfied, you're welcome to request a refund or replacement within 30 days of receiving your order.

Returns Policy

Due to the personal nature of our products, used items cannot be returned for hygiene reasons. However, we're happy to help if:

  • Your item arrives damaged or defective
  • You received the wrong product
  • You're unsatisfied and have tried the product for at least 14 nights

We’ll make it right with a refund or replacement — no hassle.

Eligibility for a Refund

To be eligible under our 30-night guarantee:

✔ You must contact us within 30 days of receiving your order
✔ Provide a photo of the item and proof of purchase
✔ Product must have been used according to instructions
✔ For general dissatisfaction, we ask that you try the product for at least 14 nights before requesting a refund

Items Not Eligible for Return

Please note, for hygiene and safety, we do not accept returns of:

  • ❌ Used mouthpieces or oral products
  • ❌ Items that have been opened and custom-fitted
  • ❌ Sale items or gift cards

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or not what you ordered, we’ll replace it free of charge. Just email us within 7 days of delivery with:

  • Your order number
  • A clear photo of the item and packaging
  • A brief explanation of the issue

We'll take care of the rest.

How to Request a Refund or Replacement

  1. Email us at enquiries@somnibreathe.com
  2. Include your order number and reason for the request
  3. We’ll respond with return or replacement instructions
  4. Refunds are issued to your original payment method within 10 business days of approval

If more than 15 business days have passed since your return was approved, please contact us for an update.

European Union Customers

If your order was shipped to an EU address, you’re entitled to a 14-day cooling-off period. That means you can cancel and return your order within 14 days for any reason. To qualify:

  • The product must be unopened, unused, and in its original packaging
  • Hygiene restrictions still apply

Need Help?

We’re here to support you. For any return, refund, or shipping questions, simply contact us:

enquiries@somnibreathe.com